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FCC Retracts a Plan to Discourage Consumer Complaints

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91% Upvoted
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12.4k points · 7 days ago · edited 6 days ago

Probably so they can figure out how to do it quietly next time.

Update: Ajit Pai lied and they passed the new rule wording anyway.

http://thehill.com/policy/technology/396711-fcc-passes-controversial-rule-to-revise-complaint-procedures

3.4k points · 7 days ago

It's the double tap propaganda technique

4.0k points · 7 days ago

Go loud, fail on purpose, lull the public into a false sense of security / having won, pass that shit at midnight on New Year's Eve or similar time.

Welcome to unrepresentative politics.

1.6k points · 7 days ago

legislation without representation. them's fighten words.

I've been a voting adult for 11 years. I haven't felt represented in the government during a single moment of that.

282 points · 7 days ago · edited 7 days ago

There was pretty big Princeton study that concluded voting had virtually no effect on which policies were eventually passed.

Politics is a theatric puppet show and it ain’t voters pulling the strings.

Edit: For those who are demanding more information the study was performed by Professors Martin Gilens (Princeton University) and Benjamin I. Page (Northwestern University) and concluded, “The preferences of the average American appear to have only a minuscule, near zero, statistically non-significant impact upon public policy for the bottom 90% of income earners in America.” If you want details or methodology then read the study.

George Carlin: “It’s all a big club and you ain’t in it.”

79 points · 7 days ago

The best oligarchy makes the public think it's a democracy.

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We the people have the power but we the people get played and divided so we have no real power.

I'd reckon to say that if America was 90% together and pushed for a change we could accomplish that goal within 7 days. We have that power but we are neutered via division politics.

27 points · 6 days ago

At the same time, we'd have to find a goal that everyone thought was important enough, get people to actually agree on which side of the goal we should be on, and then all want the same conclusion without any individual nuance.

It's not just Red vs. Blue keeping us from joining together. It's the fact that not all 90% want even close to the same thing.

7 points · 6 days ago

Exactly. When half the country or more views a social safety net or public health care or public transportation or suspicion of corporate influence each as a communist plot, it eliminates any chance of anything like that happening

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I have, but people said he was a communist and shoved another assembly line corporate shill down our throats

152 points · 7 days ago

I hear he might run again next time..?

We don't deserve to be given another chance at someone as good as Bernie but goddamn I hope you're right

120 points · 7 days ago

I hope this current political shitstorm churns out more honest, populist, progressives. I know its definitely gotten this millennial fired up and seriously considering a career in politics. If Bernie cant or wont run again, we'll have to follow in his footsteps.

77 points · 7 days ago

The only decent thing about Trumps presidency is that it should make the country more receptive to a candidate like Sanders in the future.

honest populist 🤔

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121 points · 7 days ago

Bernie will be 78 at the next election, 82 after his first term if he wins, and 86 if he gets 8 years.

109 points · 7 days ago

bernie's only four years older than trump

385 points · 7 days ago

And he'll probably be more coherent at 88 than Trump is now.

And why is this a problem? He’s spent the last 2 years running around like a mad man doing townhalls and throwing support to other progressives. He does more than I do and I’m in my 20s.

165 points · 7 days ago · edited 7 days ago

I'll take geriatric Bernie in a nursing home over any President or presidential candidate from the past 50 years

41 points · 7 days ago

Id chance it

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Talk about evidence of collusion, fuck the dnc and go Bernie!

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It's a shame how the DNC basically sabotaged Bernie's candidacy. So shortsighted. Even now that he's the most popular politician in the nation, he's not being embraced by the DNC.

Get money out of politics. There's candidates running on not accepting PAC money. We can inch our way forward to real change once the corporate puppets are out of the federal and local government. Vote early, vote often.

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30 points · 7 days ago

24 for me. Everyone in my family are Sons & Daughters of the Revolution; we've been here since the beginning. I'm seriously thinking about going ex-pat. Maybe even taking up citizenship elsewhere, and renouncing.

Its shameful what we've become.

I was wondering about that recently. I think that Canada, New Zealand, Australia and the UK should poach left leaning citizens from the USA.

That could actually do some real economic damage to the USA.

15 points · 6 days ago

If they wanted to do that, then they would have to make the immigration requirements a little less strenuous. Also the UK could stand to pay better and have better access to housing.

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37 points · 7 days ago

Keep in mind that when this country was founded, the only people who were allowed to vote were wealthy white men. It was never the intention of the founders to let everyone have a say in how the country should be run.

Letting more people vote was only ever intended to be political theater. As of right now, "we the people's" votes mean very little, since we have almost no say in who gets to run in the first place. The real power still lies in the upper class.

The definition of who qualifies as 'wealthy' has changed since the country was founded, but that change is fairly arbitrary. Back then, wealth was defined as owning land, whereas now it's quantified via campaign contributions. Sure, nowadays can women and minorities can play too, but at the level they're playing at, that distinction is also arbitrary. Wealth is wealth.

"We the people" is a worthy ideal that our founders failed to live up to for any number of reasons. Voter disenfranchisement is a feature of our political system, not a bug, and one that was intentionally designed and had been explicitly cultivated over the years.

The definition of who qualifies as 'wealthy' has changed since the country was founded, but that change is fairly arbitrary. Back then, wealth was defined as owning land, whereas now it's quantified via campaign contributions. Sure, nowadays can women and minorities can play too, but at the level they're playing at, that distinction is also arbitrary. Wealth is wealth.

I would argue that the current situation is more dangerous because even white male land owners only got one vote per person no matter how much land they owned. With campaign contributions, a person's influence is proportional to the amount they're willing to give.

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89 points · 7 days ago

Hey! I pay my taxes. If I don't have representation then that's 'taxation without representation'. I've heard that before, but I can't remember where...

Or you live in DC and actually don't have any representation...

26 points · 7 days ago

And the motto on the license plate is “Taxation Without Representation”. Still have my plates from when I lived there from ‘06-‘11 before moving to MN.

9 points · 7 days ago

And the motto on the license plate is “Taxation Without Representation”.

Sounds about right.

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17 points · 7 days ago

Timing doesn't even matter as much as sliding it in to multi-thousand page "must pass" spending bills.

53 points · 7 days ago

When half the voting population doesn't vote, it becomes real easy to pretend that the nonvoters support whatever the money in your pocket tells you to do.

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Hidden inside another plan titled "Kitten and Puppy Internet Joy Plan".

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Ah, yes. Classic slight of hand. Worked for at&t when they quietly aquired Time Warner barely a year after everyone shit their pants at the thought of Comcast acquiring them.

Remember the smug email they sent out basically bragging about it? Oh, wait, of course you do. It was just last month!

126 points · 7 days ago

it won't be the last time, either. in our current plutocratic environment there is no real downside to these things, even when busted and widely publicized. what are the people going to do, change their isp to hughes net (satellite internet)? that's like putting yourself in the bronze bull.

slight of hand

btw...it's sleight. :)

61 points · 7 days ago · edited 7 days ago

My ISP options:

Service 1: [available in 100/250/500 Mbps] Is known in the area ( and elsewhere in the country ) to have approximately 40-60% downtime.

Service 2: [ available in 100/250/500/1000 Mbps ] known to throttle all the plans have data caps.

Service 3: [available in 5/10/15 Mbps] local ISP, low speeds, slow customer service, required new modem/router to use their service.

That's it. Those are all of my options.

When I was originally setting up internet at my house I litterally noped out of all three of those companies cuz they all sounded like shit.

Then I realized I had to choose one if I wanted internet. Lol I cry every night cuz I pay for a gigabit connection and they throttle it so hard I can't watch twitch in 1080p.

Edit: I wrote all that just to essentially confirm: yeah, what can people do? I need a decent internet connection. And for that I have exactly one option.

Edit 2: just wanted to state the 15 Mbps option for service 3 costs just as much as the gigabit option for service 2. If the local ISP was hella cheap I probably would be on that even with the atrocious speeds.

Then I realized I had to choose one if I wanted internet. Lol I cry every night cuz I pay for a gigabit connection and they throttle it so I can't watch twitch in 1080p.

that's just the worst. you are paying for a ferarri with a tiny little ford engine.

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14 points · 7 days ago

Yuup. At least I was already paying for a VPN and I can watch twitch through that without problems. But the whole issue is when I'm paying for a gigabit connection I shouldn't need to also pay for a VPN to watch a 6 Mbps stream.

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Not for Donnie T, he's got the slight of hand going on with them tiny digits.

I believe that that att and time warner merger is different than Comcast. Comcast was trying to acquire “time warner cable” which is their consumer cable services which would have made Comcast to large or a company and have to much power. The current att time warner merger is for the broadcast tv assets portion.

We narrowly avoided that cable monopoly, close call.

27 points · 7 days ago · edited 6 days ago

I feel like we're always dancing on the edge of hell these days.

16 points · 7 days ago

You dropped this: /s

I would kill to have another option besides Spectrum (Time Warner)

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11 points · 7 days ago

It's sleight of hand.

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God it’s disgusting how true this is. People will complain less next time.

Nah, they probably did this as a PR move. Do something exceptionally shitty like murdering NN, then doubledown charging outrageous fees to take complaints... immediately reneging to say "we care"

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19 points · 7 days ago

So maybe we shouldn’t stop telling them no in the first place?

Let’s storm the building and eat them.

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Create a national disaster and sweep this bill under the rug that has a ton of other bills relating to the national disaster attached to it.

If democrats vote it down because of the FCC crap it is because democrats don't care about America.

28 points · 7 days ago

That seems to be the strategy.

Although, in this case it's not a bill but was a proposed change to the FCC's rules regarding complaints, and would have been voted on at their Open Meeting today. It's still on their agenda, but it sounds like they've dropped the consideration. Of course, I wouldn't put anything past Ajit Pai at this point. That guy is a total piece of shit.

https://www.fcc.gov/news-events/events/2018/07/july-2018-open-commission-meeting

12 points · 7 days ago

The America First Stop Hidden Volcanoes Telecommunication Act of 2018

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Of course. It's Ajit Pai. Saying they're going to scrap the new rules and then passing them hours is later is exactly the kind of thing that asshole does.

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12 points · 7 days ago

Exactly. I feel like we're winning battles but losing the war. It takes so much collective energy to keep fighting this and other issues. There's so many scum bags in positions of power. They're going to get their way eventually. It's tiring and depressing that nobody can stop them.

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4.4k points · 7 days ago

Don’t get complacent.

They floated a truly evil policy and withdrew it, this doesn’t make them any better, this was pure strategy (or incompetence turned into strategy). Don’t let this distract you!

These fuckers took away net neutrality. They are treating a utility like a content provider.

799 points · 7 days ago

They submitted the one they knew was going to get rejected first, so when they put out the second one they can point at the first and say, “at least it’s not that.”

124 points · 7 days ago

And you send the next one back because they aren’t our rulers! They work for us.

85 points · 7 days ago

They work for us.

Last time I checked my bank account I wasn't a billionaire, let me check today...

Any updates? It’s been 3 hours!

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122 points · 7 days ago

I'm a telecommunications engineer. Listening to Ajit Pai talk about the internet causes me to have a bloody nose. I think it's my brain trying to escape.

[it's like fork in the brain] (https://www.youtube.com/watch?v=jCkl-Vgc4-I)

12 points · 7 days ago

About the time I started to question why I was watching this it became...something.

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29 points · 7 days ago · edited 7 days ago

I wonder what would happen if we had people like you or other possible professional leaders actually at the helm of organizations like the FCC. It feels like it’s always just a bunch of old coots who don’t understand current technology and Ajit Pai who probably doesn’t know anything himself either. While also being in the pocket of corporations. What a weird time.

Oh you bet he knows what he's doing but is making too much money to care. Theres no way he'd have missed all this backlash, but like trump simplifying terms and using examples that dont apply seems to be the winning strategy. Act dumb and claim youre helping people, and then use something else as an example of how your idea will work

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72 points · 7 days ago

Just floating the idea shows that they are comprised by corporations and don't give a rats ass about the consumer.

Got my wakeup call a few years ago when I sent a complaint about at&t bait and switch.

Their response? "We're sending this to at&t to review."

They actually turned my complaint over to the entity I had an issue with. I couldn't believe it.

Guess what? At&t responded to me months later with a letter that essentially said, "tough shit, pound sand."

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I have yet to name the concept, but I've seen a distinct pattern:

• Announce awful plan
• Cancel plan when inevitable backlash erupts
• Reannounce plan
• Wait for outrage to die down
• Do it anyway

"Outrage fatigue"? Nobody was ever 'ok' with this plan in the first place, and nobody has warmed up to it. But I (and people like me) have only so much mental & emotional energy to stand up against the same injustice over and over.

We saw it with SOPA and PIPA. I remember Reddit rejoicing and cheering when it was defeated. But it came back. Over and over again. And it passed. How does that shit happen?

17 points · 6 days ago

You’re complete right, but sadly I think we all know the answer to your last question. Money is power and we without it (are) lost. The steps you describe are good tools to keep us complacent and things as they are. As long as we’re politically apathetic nothing will change and that’s the way they like it.

I think it’s fair to say that the state is corrupt, what to do about it is a much harder question though.

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83 points · 7 days ago

AOL is back...and now you have to use it!

Here's a disc for 37 free minutes (we calculated that is roughly the equivalent to ten free hours at 56k)!

17 points · 7 days ago

God damn. Those CDs were everywhere in the 90s.

My brother and I used to break those CD's, so we could glue them together again. A bit similar to a puzzle. We were weird kids with waaayyy too many AOL CD's.

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77 points · 7 days ago

Don't get complacent? I feel we fought fucking tooth and nail to stop them from taking net neutrality. "This is the last chance" "no this is the last chance" "no really this is really really the last chance" For what seemed like years. I can't constantly fight against something after we've won. I've called and written and everything legal to make my wishes known.

I'm not rich, what I want doesn't matter. So unless someone decides to start removing heads from shoulders, nothing we want matters

Well, thats the point. Theyre not going to stop. You bet your ass theyre going to try and pull shit off, even if it takes 100 years. They know people stop caring. They get desensitized. People dont give a fuck about the people dying in the middle east. I mean france managed to pull a fucking dystopian style monitoring system that they'd tried applying before, but there will be a moment, where the public is too distracted and theyll get it in. And getting this law removed will be impossible once they have their hands on it.

Time to invest in a guillotine then

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47 points · 7 days ago · edited 6 days ago

Don’t get complacent.

As far as the FCC is concerned, there is zero difference between agitated me and complacent me. I am not wealthy enough to matter.

What am I going to do, register a complaint? I've already done that: the FCC decided that we were all bots or something.

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5 points · 7 days ago

Take a cue from Mad Eye Moody.

Ever vigilant!

You mean the one who got kidnapped and imprisoned?

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Isn't this referred to as "Overton Window"?

It's kinda like a hacked, broken and twisted perversion of it.

Basically you stretch the bounds of what is acceptable, retract, redirect and come back to your original goal, everyone has forgotten, been outraged by the first claim and distracted... then you have stretched the bounds of acceptability, and slip in a shitty "better deal".

Basically what Trump does every day of his life.

That's exactly what moving the Overton Window is. It's an old school tactic.

10 points · 7 days ago

Think the world is due for a bastille day esque spree

Straight up guillotine these fuckers

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MOST of the plans that discouraged consumer complaints, not all.

I will not celebrate or relax until we are 100% free from their corrupted attempts at destroying the internet. Politics should not allow us to lose a critical way to express our fundamental rights.

267 points · 7 days ago · edited 7 days ago

They'll always have another plan until the people running it have an agenda of protecting the consumer and not corporate interests.

They'll float plans that are so heinous and insane that the public backlash will be astounding.

But the next plan will almost sound reasonable to some people. A percentage of people will be OK because "it's not that truly awful one" and they'll stop fighting. Some people will be burned out from being outraged and just won't be able to fight. Then you can start saying "it's only a small and vocal group" when the new plan is opposed.

And then it will pass and you'll have to pay $25 to lodge a complaint on a poorly designed /r/softwaregore page that will crash or decline payment 30% of the time.

It's essentially a process of overwhelming outrage so you can create a system where each step is more inconvenient than the last to prevent substantial feedback or complaints.

And when that doesn't work they'll just ignore it.

I whole-heartedly agree with you. They may withdraw some or most but the fight has to go on. It has to.

Fighting for consumer rights that are slowly being eroded is a losing battle. They are fighting to decrease their accountability in all forms. They have multiple people making six to seven figure salaries who do nothing but work against our interests. They will not stop, ever. Every battle we win only opens another front.

The fight we need to start is electing politicians who will fight HARD for antitrust. The way to make sure these companies stop this shit for good is to make them fight for their lives instead.

The fight we need to start is electing politicians who will fight HARD for antitrust.

That's very hard to do when there is a two-way dependent relationship between the politicians and big donors. In general, special give money to politicians to get what they want, and politicians can't win elections without that money.

The fight we actually need to start is destroying this seemingly endless cycle with a constitutional amendment, the only thing strong enough. We can go around Congress to get one. r/WolfPAChq

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221 points · 7 days ago

For now. It's not much of a victory because they're just going to do something else. There is never really a "win" until they're out of office and even then you need to be perpetually on guard because it's not like these sorts of people go away.

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I'm just glad the headline called it what it was. It was a barrier to keep people from filling complaints. It ensured only those with $250 to burn bothered to file.

Even worse, it incentivizes screw ups / bad decisions by the FCC by making the consequence for screwing up increased revenue.

The incentive should be the reverse. If anything, there should be a reward for producing an actionable complaint.

This guy gets it. The person should get part of the fine the FCC files against the company.

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And given how seriously they took previous complaints, you may as well flush that $250 down the toilet.

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21 points · 7 days ago

It was also a blanket permission to ISPs to keep any shenanigans below $250/account

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They are the perfect example of the greed we need to weed out.

17 points · 6 days ago

That's why you gotta be conscientious of where your money goes. Att etc. uses the money you pay them to lobby against you.

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54 points · 7 days ago

So the entire government and most of the people that truly control the country, i.e. corporate heads?

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What an absolute shit show this organization is

Can't tell if your talking about the FCC, the whole currently administration, or the entire country... But regardless, I agree.

It's the triple threat

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What a place to live in. Where should I move to avoid all the bullshit of America. English is a plus but I’m down to learn a new language.

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87 points · 7 days ago · edited 6 days ago

Pai is an absolute piece of shit. Everything he has done at the FCC shows his absolute disregard for people and his hard on for corporate telecoms. He should be held accountable for lying to the public and suppressing how the people truly felt about net neutrality and lying about a DDOS attack on the FCC comment website. His wanting to dismantle the free complaint filing system is just another example of how big a scumbag he really is. As soon as his time is up at the FCC he will inevitably shift over to a position of power at one of the telecoms, where he will be welcome with open arms. I can only hope people will remember what he did during his time at the FCC and choose to not do business with whatever company he winds up at. The revolving door has to be shut down.

Edit:spelling

23 points · 7 days ago

It's just a shame nobody gives a fuck about those kind of things. If you need a cell phone in your only option is Verizon you're going to get a Verizon phone whether you like it or not. People just aren't going to give up what they want and need just to send a message. Even then they'll be enough people to keep the company alive and well for ever basically. Nothing short of government intervention, fines, or legal action will ever stop these mega-corporations.

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In Canada, the CRTC/CCTS charges the telecom company $100 for each complaint I file against them.

WTF, America?

Comcast would be bankrupt overnight.

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That's an interesting idea. Makes the company more willing to satisfy a customer so they don't have to pay.

Exactly. And it works. Got my internet cut off because someone else with the same name isn't paying their bills. After being passed around several different departments for an hour, I just utter the words "Do I have to go to the CRTC?" and suddenly they say "Oh look at that I found the switch that will turn your internet back on immediately"

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only because it was indefensible. They still dont want to listen to consumers, because fuck the poor.

It's not even fuck the poor. It's fuck pretty much everyone.

40 points · 6 days ago

Like he said, the poor.

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50 points · 7 days ago

I hop that 2-3 years from now, Ajit and all those who back this and are involved, go to prison.

I know they won't. Nothing happens to these fucks who screw over the populace. I get annoyed as fuck when folks bash America, but this shit right here makes me want to join the bandwagon.

They changed it to IHOB.

Thank you again to the democratic lawmakers for taking this up. Very frustrating that consumer protection is such a partisan issue.

Very frustrating that consumer protection is such a partisan issue.

Super frustrating as a moderate - conservative. Both the Republicans and Democrats deviate from my views pretty significantly. Why can't we have consumer protection AND guns? Legal marijuana AND low taxes?

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I think the most realistic way of doing away with identity politics as a whole is to scrap first past the post voting and replace it with alternative/ranked voting. FPTP seems like the entire basis for identity politics.

I agree with 90%+ of what you said.

With health care, the entire system needs to be gutted. I work with multiple aspects of the industry, and right now everyone's losing except for large corporations. The only thing that single payer would change is overcharging would be done through taxes rather than insurance / co-pays. If anything, it'd be a larger problem in the future.

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6 points · 6 days ago · edited 6 days ago

Sounds like you are the same boat I am ... socially libertarian and economically moderate. Even the smaller parties don't represent my views.

Every party that has similar economic views to mine likes government intervention in social matters, and every party that wants a hands-off approach on social issues is too far left or right for me on economic issues.

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21 points · 7 days ago · edited 6 days ago

Uh oh! Public caught on! Let's just retract it and say it was a joke or a preliminary plan!

Then we can do it in 2 weeks when the furor dies down!

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“FFC Retracts plan” has now become the only thing that can make me happy

17 points · 7 days ago

Same, only way I can get off tbh

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Happy is too strong a word. It just makes me kind of not sad.

Mildly pleased

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19 points · 7 days ago

Plain and simple, the FCC does not have the consumers best interest at heart. They have been bought.

19 points · 7 days ago

Why hasn’t this man been publicly shamed yet?! Ruin his dinners. Ruin his outings. He’s ruining our internet and not losing any sleep on it.

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31 points · 7 days ago

so instead of charging consumers,
they'll go back to ignoring them.

Well, they were planning on charging us and still ignoring us, now they can still only do one.

11 points · 7 days ago

Yeah, because complaining to them is going to do a damn thing anyway. These guys fondle their nipples more than Comcast.

13 points · 7 days ago

FCC is just another arm of the government actively working against the people's best interest for greed.

13 points · 6 days ago

BREAKING NEWS: Ajit Pai rebrands the FCC to Fucking Consumers Constantly.

Yet no one will do anything about the FCC as they seem to be an Untouchable Department.

Come let the revolution take its toll if you could

Flick a switch and open your third eye, you'd see that

We should never be afraid to die (So come on)

Rise up and take the power back, it's time that

The fat cats had a heart attack, you know that

Their time is coming to an end

We have to unify and watch our flag ascend -Muse

(I think until we riot nothing will change. We’re at the part of a bug’s life where we’re still slaves but we’re just grumbling about it and not doing anything meaningful to change it)

So the FCC won't let me be or let me be me so let me see

Now that song is stuck in my head

Thanks

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11 points · 6 days ago

Govt designed to work for us. Not the other way around. This guy is treasonous in my opinion.

9 points · 7 days ago

They'll come in with a lower price to complain next time and say it's to help fund the agency after it's been hate with budget cuts

10 points · 7 days ago

The FCC offers two ways for people to complain about billing problems, privacy concerns, and other issues with telecom carriers. Formal complaints cost $225 to file and work a bit like court proceedings. But the commission also offers an informal complaint system, which is free.

I see they decided to implement the fast-lane option that everyone was worried ISPs were going to do

Is it just me or does it feel like every organ in the US government consist of the evilest most exploitative assholes whos sole purpose it is to screw over the American citizen?

Isn't it supposed to be the government serving the people rather than the people serving under the government?

Good! Fuck you, don’t try to rob us.

8 points · 7 days ago

let me get this straight - the group in charge of listening to your complaints has made it clear they’re not interested in receiving them. shouldn’t there be someone else you could also send the complaints to?

Your Congressperson.

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They asked for 255 and you got mad. The real price is 100 and you'll settle for that....

!Remind me in 200 days

KEEP UP PRESSURE ON THIS ILLEGITIMATE ADMINISTRATION wherever and whenever you can.

8 points · 6 days ago

Ugh. My daughter's kids are going to have to fight in a class war, aren't they?

Uh, you are in a class war right now. Why aren't you fighting it instead of worrying about the burden you are going to leave your children? Fight for them now.

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10 points · 6 days ago · edited 6 days ago

They lied about retracting it for PR. This morning it actually passed.

The Federal Communications Commission today voted 3-1 to stop reviewing informal consumer complaints about telecom companies. To get an FCC review of a company's bad behavior, a consumer will have to file a formal complaint—which requires a payment of $225 to the FCC.

Even if an ISP fails to respond to a customer's informal complaint, the FCC would not review the complaint until after a consumer pays $225 and goes through the formal complaint process.

While the text of the FCC's rule about informal complaints was changed, commissioners disagreed on whether this will result in a real change in commission policy. FCC Chairman Ajit Pai argues that the rule change merely codifies the commission's existing practices. At Pai's urging, an FCC Enforcement Bureau staff member supported Pai's contention during today's meeting.

"Nothing is substantively changing in the way that the FCC handles informal complaints," Pai said. "We're simply codifying the practices that have been in place since 1986." The formal complaint process and $225 fee pre-date Pai's chairmanship.

EDIT: Sorry, for some reason my phone would not let me at the link. Added now.

https://arstechnica.com/tech-policy/2018/07/fcc-limits-reviews-of-customer-complaints-claims-that-nothing-is-changing/

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24 points · 7 days ago

I really do wonder how bad it has to get before we have a revolution here. We're already bombing poor people and no one gives a shit, but try and take away our internets and see what happens!

If they did take it away nobody would know who was responsible til it came back up

Well yeah, the internet is why you know they are bombing poor people.

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That's like charging money to file a complaint with HR lol

Don't give them any ideas

6 points · 7 days ago

Dont let it fool you. Its retracted because it wasnt ready yet. It will be back.

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How about FCC getting companies/business owners to stop manipulating their own comment sections?

How the fuck does this clown show still exist? WHAT PURPOSE DO THEY SERVE?

If you are a government agency your sole job at ALL TIMES is working for the betterment of the people, not vice versa

The people in charge of the FCC should be very publicly and embarrassingly fired and the sent to prison in order to prevent pro-consumer agency's such as this from turning corrupt

Hey Anonymous, can you please hack this fucker? DDOS his ass so he can't watch cat videos. Then maybe he will understand what it's like to have your internet access tampered with.

How is it this guy can walk down the street without getting punched in the fucking mouth?

7 points · 6 days ago

Hey America your country is a FUCKING JOKE.

13 points · 7 days ago

Ajith Pai is #1 candidate for No justice No peace campaign. Mofo should never ever walk in public in peace. He should be shamed forever.

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13 points · 7 days ago

It's time for people to start following Ajit Pai around and yelling at him when he goes to restaurant.

Why do you have to be such an asshole all the time?

I hope Ajit Pai dies a slow and painful death

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Wouldn't it be nice if you could charge your boss $225 to get you to do your job!!!

18 points · 7 days ago

You mean $225 each time you ever do anything on top of what you already get paid.

More like "Wouldn't it be nice if you could charge your boss to evaluate your performance?"

I mean. You do. But it comes in increments

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"I suppose we will roll up this carpet of nails, the gauntlet of bees and the moat of misery -- can't use those now, but you never know."

5 points · 7 days ago

I can’t figure out if they are so out of touch that they don’t realize how poor each of their plans look... Or if they are so in touch that they know that if they try five or six times, people will stop resisting and they’ll get their way.

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"Nah, I wasn't serious; just wanted to see how many death threats I could rack up in one day."

toothy sip from giant Reese's mug

Why are all the tyrants edgeplaying with these ideas?

This won't be the last of it... These motherfuckers are relentless when it comes to fucking the public.

I think it's bizarre that America has an organ that's supposed to be for the people that's actively trying to fuck over the people.

Disclaimer: am stupid european so pls no lynching if I got it wrong.

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6 points · 7 days ago · edited 7 days ago

I think people are missing that they completely ignored all informal (free) complaints anyway.. before this bill.

It doesn't matter if they remove 'free' complaints if they're not being reviewed/acknowledged in cases.

Edit: from other comments it looks like informal are still forwarded over to carriers, but my point being the FCC already has shown they don't care about the informal complaints

Fuck. These. People. Are we rioting in the streets yet?! Ive got some wood, great for torching!

Instead, they’ll just continue to ignore them.

EVERY time i see a picture of that fuck I want to punch him

People in the government like this should be tarred and feathered and drug through the streets as an example.

Your represent the public.

Don’t Fuck the public or the public fucks yooouuu

But unfortunately, they will continue his behavior because they receive no punishment for their crimes against humanity.

I hope reddit realizes this is how scumbags test pressure points. Put out something outrageous, gauge reaction, put out something also vile but packaged differently, gauge reaction, back off one heinous element and test reaction. Do this until the population is either tired of fighting or you've found a threshold of tolerance.

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I hope they don't retract their plan to go fuck themselves.

5 points · 7 days ago

Why would they even bother doing this? They don't care about what people think, so why retract it?

6 points · 7 days ago · edited 7 days ago

Suggestions for Things to Discourage:

Monopolies

Paid 'Fast Lanes' and Throttling

Processes & Policies Making it Near Impossible to Cancel a Contract

Excessive Corporate Greed at the Expense of Baseline Customer Satisfaction

General Overall Dickish Behavior from ISPs, Regardless of the Internet Being Considered a Basic Human Right

Consumer Complaints

Because they proposed this in the first place should be alarming. If having to pay to complain doesn't scream oligarchy, I don't know what does...

I don’t think anyone here is under any illusion that the FCC is suddenly advocating for us, or “turning a new leaf”, small as that leaf may be. If anyone does believe that, please, don’t.

So what was this a distraction from?

Why does every FCC post have his ugly mug on it?

I wonder how the FCC will try and screw us next

This was from yesterday. They lied. It went through this morning

51 points · 7 days ago

Lol thank you

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13 points · 7 days ago

"Both parties are the same" 🙄

Why are there two types of complaints anyways? The FCC has already demonstrated it doesn't give a shit about the free informal complaints. Does any other agency at any level of government have a fee based feedback system (lobbying aside)?

The FCC's website explains that it does not take action on individual informal complaints, but "the collective data we receive helps us keep a pulse on what consumers are experiencing, may lead to investigations and serves as a deterrent to the companies we regulate."

OK so here's what we should do: if we send the FCC a complaint, we should simultaneously send the complaint to our Congressperson's office and explain that the FCC merely forwards the complaint to the same telecom company that has already refused to resolve our issue. Because the FCC is in the pocket of the telecom industry via regulatory capture, we want the Congressperson's office to deal with our complaint.

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