I lost my cell number, couldn't get sms. I went through reset process, got a confirmation email saying sms was removed. However when I log on it still asks for sms. When I go to reset again, it says that I don't have sms enabled. I can't reset because apparently it's disabled already, yet it is not disabled, so I can't log on, reset, or submit a ticket. It's like I can't get a job because I don't have a car and I don't have a car because I can't get a job. Binance wtf. How do I get help from these people.
My deposit transaction was confirmed by network more than 2 hours ago, but the deposit is still showing 0 confirmations on deposit history and has not credited to my balance.
Contacted customer care twice, but got the same reply that your transaction is processing and patience is required.
UPDATE - It has been 24 hours since the issue happen. The deposit is still not reflected in account balance. (27/05/2018 10:50 AM GMT)
Does anyone know what the limit is when it comes to the amount that can be day traded before selling gets too difficult?
Also, are there people out there who buy and sell large sums in the same day on single transactions? 10,000 50,000 100,000? Is that even possible?
I recently read in a thread here that most new listing withdrawals are enabled one day after listing. I went to see if withdrawals were open for SKY and they are still suspended over 24 hours later and I can't find information on Binance as to when they will be open. Does anyone here happen to know?
Wanna tell you about my situation and ask for help.
At the end of march my account was hacked and as a result there was hundreds of suspicious trades made, that lead to loosing almost all of my assets. After brief investigation it was clear that trades were made through API key.
I have tried contacting Binance support to receive more info and asked them to provide me with IP addresses that were used for all the suspicious trades. First they told me, that there was no suspicious activity. Then they told that I became a victim of a phishing attack and sent security recommendations (that I am aware of and follow). After 3 more weeks I have received a letter stating that:
"At this point, there are only two possible explanations, 1. You let the API trade by itself and choose a bad strategy thus losing your funds, however if that was the case you will not accept that as you have already made it clear when reported the incident the first time "I have just entered my Binance account and found out that there have been some trades made, that I didn't confirm". 2. Someone else must have accessed your account and traded/sold the funds, please note that a phishing attack doesn't necessarily leave a fingerprint such as an IP log, it's enough that you visit the wrong website, click the wrong hyperlink/banner or disclose information in social media and in matter of seconds you have a virus in your computer, collecting info and preparing the attack."
After this my request was marked as "solved" and Support team stopped answering my questions at all.
My API key was never used by a trading robot (by me of anyone I know) and I follow all of the security recommendations. My question is how can I affect Binance support team to provide any info to me about the suspicious trades so I can conduct internal investigation?
I am on version 1.4.4, can anyone confirm this is the latest version? Sometimes the client freezes for quite some time. unable to put in any new orders, or even type numbers/click to another screen. What also happens alot is that after its been open for some time, the ordersbooks dont get updated or the life tracking of prices dont get updated. Very annoying. anyone has some tips? Or some more info on how to avoid these kind of issues?
I have been trying to reset my 2FA for over a month now and have received no contact or resolution from the customer service team. I submitted the documentation to have it reset as requested and still no dice.
Has anyone had any issues with this? How did you get it resolved? Thank you.
I went to start writing my story, but after a quick check I found out every post or announcement about the contest had been deleted. Was this contest canceled? if so, it would have been great if Binance announced it instead of deleting everything that had to do with it!!!
I know that SkyCoin said that once they release the DEX, you'll be able to trade the SkyCoin Hours in their DEX, but what about Binance, will they also support the trading pair for SkyCoin Hours just like they support NEO GAS ? It would be awesome !! Also, on a side note, when do Withdrawals open for SkyCoin on Binance? Is it normally a day after listing? Thanks.
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, and Info. Binance Exchange is one of the fastest growing and most popular cryptocurrency exchanges in the world. Founded by a team of fintech and crypto experts — it is capable of processing more than 1.4 million orders per second, making it one of the fastest exchanges in the world. The platform focuses on security, robustness, and execution speed — attracting enthusiasts and professional traders alike.