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29
Comments are lockedStickied postModerator of r/BinanceExchange

FAQs

Deposits & Withdrawals

Trading

Account Access

Two-Factor Authentication

Security

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2

I recently read in a thread here that most new listing withdrawals are enabled one day after listing. I went to see if withdrawals were open for SKY and they are still suspended over 24 hours later and I can't find information on Binance as to when they will be open. Does anyone here happen to know?

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So I got a new phone and lost access to google 2fa. So i went through the reset and it asks me to confirm my eth deposit address in order to prove my identity... i do not know my eth deposit address. Surely there must be another way? Really need some help here, thanks.

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Hello everyone!

Wanna tell you about my situation and ask for help.

At the end of march my account was hacked and as a result there was hundreds of suspicious trades made, that lead to loosing almost all of my assets. After brief investigation it was clear that trades were made through API key.

I have tried contacting Binance support to receive more info and asked them to provide me with IP addresses that were used for all the suspicious trades. First they told me, that there was no suspicious activity. Then they told that I became a victim of a phishing attack and sent security recommendations (that I am aware of and follow). After 3 more weeks I have received a letter stating that:

"At this point, there are only two possible explanations, 1. You let the API trade by itself and choose a bad strategy thus losing your funds, however if that was the case you will not accept that as you have already made it clear when reported the incident the first time "I have just entered my Binance account and found out that there have been some trades made, that I didn't confirm". 2. Someone else must have accessed your account and traded/sold the funds, please note that a phishing attack doesn't necessarily leave a fingerprint such as an IP log, it's enough that you visit the wrong website, click the wrong hyperlink/banner or disclose information in social media and in matter of seconds you have a virus in your computer, collecting info and preparing the attack."

After this my request was marked as "solved" and Support team stopped answering my questions at all.

My API key was never used by a trading robot (by me of anyone I know) and I follow all of the security recommendations. My question is how can I affect Binance support team to provide any info to me about the suspicious trades so I can conduct internal investigation?

2

I am on version 1.4.4, can anyone confirm this is the latest version? Sometimes the client freezes for quite some time. unable to put in any new orders, or even type numbers/click to another screen. What also happens alot is that after its been open for some time, the ordersbooks dont get updated or the life tracking of prices dont get updated. Very annoying. anyone has some tips? Or some more info on how to avoid these kind of issues?

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Binance web client is still on the yellow bar connection and is really annoying to use. What is wrong?

7

Getting gateway errors and "unknown errors" from multiple locations when trying to connect to Binance API / website.

Others having this issue today? After the Binance "upgrade" earlier?

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I went to start writing my story, but after a quick check I found out every post or announcement about the contest had been deleted. Was this contest canceled? if so, it would have been great if Binance announced it instead of deleting everything that had to do with it!!!

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I have been trying to reset my 2FA for over a month now and have received no contact or resolution from the customer service team. I submitted the documentation to have it reset as requested and still no dice.

Has anyone had any issues with this? How did you get it resolved? Thank you.

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I know that SkyCoin said that once they release the DEX, you'll be able to trade the SkyCoin Hours in their DEX, but what about Binance, will they also support the trading pair for SkyCoin Hours just like they support NEO GAS ? It would be awesome !! Also, on a side note, when do Withdrawals open for SkyCoin on Binance? Is it normally a day after listing? Thanks.

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Page not found error... what’s going on?

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Binance wont let me withdraw my nano or iota into my wallets. The withdraw button stays gray. Whatsup?

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What version of the binance app is everyone running ? And what is the name you have to verify in setting for yours ?

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Tried multiple times on client and website.. receiving no text cannot log in to my account

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I keep getting 2fa verification error when I put in my Google auth code. I'm still logged into account on phone, but need code to deactivate auth. Can not access account at all on computer and cant access a binance deposit address to change it. Any suggestions? Can still access my google auth security code if that helps.

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POSTPONED! binance support postponed the listing. Zen should list on binance in about 45 min. It's already up to 48$.

4

i open the app , and then i pass to my second monitor , but this monitor is smaller than the 1st one .

the app do not adust to the screen size it stays bigger and with the borders going out off the screen

2

Are the Klines returned in order, or will the developer need to order them based on the timestamp?

6

500 BNB = 7500 USD of capital which is subject to price risk. 10% move down means a potential loss of 750 USD - how many referrals and coins to be held for how long will make it worthwile to hold on convincingly?

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Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, and Info. Binance Exchange is one of the fastest growing and most popular cryptocurrency exchanges in the world. Founded by a team of fintech and crypto experts — it is capable of processing more than 1.4 million orders per second, making it one of the fastest exchanges in the world. The platform focuses on security, robustness, and execution speed — attracting enthusiasts and professional traders alike.

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