Location is VA, USA. Insurance is Geico
This accident didn't involve me, but a friend of mine. Back in December a guy ran a red and t-boned her car. Since there was no witnesses the officers couldn't do much but take the report. My friends insurance ended up finishing the claim as not at fault, she currently only carries liability. It sounds like the opposite party's insurance also claimed not at fault.
Well my friend went and found video evidence from a gas station that shows her light was green and the guy entered the intersection on Red. She contacted her insurance and sent them the video, now they're saying there is nothing they can do and told her to contact the opposite party's insurance. This is where I became skeptical.
She called the other party's insurance and they want a written letter signed by her saying she will not be represented by an attorney. I told her not to do that.
I haven't had to file any claims like this as I've avoided being in bad accidents, but something feels off. I mean she pays insurance for this reason now it feels like they're not stepping up to the plate for her. How should this situation be handled?