I will try to keep this post short. I have Bachelors of Science in IT. Worked as a Web developer but didn't like it and change career.
Passed A+ and currently working as a "1st Line Support" but my job varies quiet a bit every day.
My job consist of answering phone calls from users, helping them with software and hardware issues over the phone including remote access to their machine. Use of ticket system. Configure new computers/build computers to specification, IP address configuration, adding them to a domain. AD / Exchange basic administration - create/delete users, mail filtering. Hardware repairs. On site visits - machine installations, server checkups - repair RAID arrays.
Here is where it gets interesting:
Did cable patching for one of the office rooms.
I have build servers from scratch on a hardware level and on a software level to an extend. Installing ESXi, using VMware create/setup virtual servers.
Sometimes I need to log in to a openSuSe Linux servers to create users/shares.
I have no professional knowledge about networking but was tasked on numerous occasions to setup VPN, NAT, VLAN on live systems for users.
After few google searches everything was setup correctly.
I want to progress my career and eventually work as a system admin. I am thinking of getting more certifications as I currently have (ComptiA A+). Thinking to get a network cert.
I know CCNA is more respected than N+ but I don't really want to work as Network Engineer. Do you think CCENT is sufficient enough for me to be a System Admin in the future?
Other areas where I have experience/worked with are: HTML, CSS. I have worked as a web developer before and have knowledge programming - HTML, CSS, basic PHP, SQL.
I need your advice.