Yes, Refundians, VICTORY. I say again, VICTORY.
Dear Mr. D. Mohr,
We're writing to let you know about the charge(s) that appeared on your American Express® Card statement from CLOUD IMPERIUM GAMES.
We contacted CLOUD IMPERIUM GAMES so we can get additional support for the charge. As of today, they have not given us the information we asked for. As a result, we have issued a credit for $385.00, which will appear on an upcoming statement.
It's important to know that we may accept the response from CLOUD IMPERIUM GAMES at a later date and review the information they provide. In these situations, we may rebill your account. If that happens, we'll be sure to let you know immediately. If you don't hear from us by 07/19/2018, then you may consider this matter closed.
Thank you for choosing American Express as your credit card of choice and for your valued membership as we strive to provide you with excellent customer service. We would want to see you as a part of the American Express Family for many years to come.
Thank you for the opportunity to assist you in this matter.
American Express Customer Care
I'm slightly surprised they didn't respond at all to AMEX. That should be a red flag to any and everyone. While the amount isn't a ton, and doesn't include a few older purchases (less than $200), you'd think if they were on as firm of legal ground as they claim this would have been an easy matter for them to win/close.
Take heart, brothers and sisters, and know that at least if you use AMEX, there may be some partial relief. For the record, the purchases in question went back to September of 2017. As of 9:45am EST my account over at RSI is still active as well. Considering this message was in my inbox at 8am EST, I figure we'll give it a few weeks to see.