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0

Unity and forwarding to multiple users

Hi guys,

Just needing some help with a request. So I have a customer CUCM and Unity, they need to have those telephone options when you call up and you select '2' for tech support for example. (I've spend the last year calling that an IVR but i think i have been using that term wrong - never questioned it until today)

I've been told I can use a unity to do this, I am getting no where fast and our telephony guys are on leave at the moment.

Can someone point me in the right direction ? What options I can use ect to set this up?

I have worked alot with CUCM and voice gateways but not really unity.

Thank you for reading this in advance.

My thoughts were I can use hunt groups to forward from the options ect. Is that on the right lines ?

0
8 comments

The correct answer is Unity Call Handler...AKA poor mans Contact Center. Call handlers are are great and simple to setup. Much easier then IVR in UCCX.

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Original Poster1 point · 1 month ago

We use UCCX for another customer, the reporting is a nice feature as well as skills and other features

this is done with Unity Call Handlers.

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Original Poster1 point · 1 month ago

Just watching a YouTube video on the way home now and it is mentioning call handlers. Thank you for response, its appreciated.

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Had the same problem just setup an email relay it took me five minutes on the on prem exchange server

4

Redistribution of eigrp ipv4 routes into ospfv3 running ipv6

Hi guys,

Just wondering - can you redistribute ipv4 into ipv6 for from eigrp into ospfv3 and vice visa ?

I am just labbing stuff up for a sort of routing 'mega lab' just thought i could try that out. Can't see much about redistribution of routes eigrp and ospf running ipv4 and ipv6.

Thanks in advance.

4
6 comments

I don't think it would be enough to watch them all in a week and take notes depending on your experience with cisco equipment and networking.

I think you should make time for labs and learn commands, show commands for topics you've learned and what information would be in those outputs.

I'm just speaking from my experience and my personal learning habits so take it with pinch of salt.

7

Unity issue - exchange/office 365 configuration

Hi guys,

I can't think of anymore troubleshooting steps, can you point me in the right direction ? Sorry lack of version of software ect but I am at home and forgot about asking reddit until now.

Basically one of our customers moved to office 365 without telling us, now they can't receive unity notifications of their voicemails.

If I point it at the exchange server it doesn't deliver the e-mails as it can't find the mailbox

If pointing to o365 it comes up with either authentication issues regarding not being able to access the mailbox or it comes up another issue about not finding out Exchange CAS server.

All the old 2010 exchanges are running, the new 2013 is running and I've tried point it to them all when configuring unity to use o365.

Apparently the o365 permissions are correct, the password/username are correct as well.

From a networking perspective everything has connectivity.

I've read all the forum posts regarding the same or similar error messages and none the solutions have been fruitful so far.

I've followed the guide https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/118828-config-cuc-00.html

Thanks in advance.

7
6 comments

You can run a packet capture to see the connections out to O365 and see what is happening. Sometimes bad authentication type or locked out will just look like a failure to connect when running the test in Unity Connection. You can enable the Unified Messaging Macro Traces and pull the Tomcat logs for more detail as well.

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Original Poster1 point · 6 months ago

I ended up using an email relay, thanks for helping out and taking your time.

I will look into your suggested troubleshooting steps for any other future problems.

What's the exact Unity Connection version? Are you using exchange auto discovery or specifying the CAS? What messages do you get when testing unified messaging users against the 2013 CAS?

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Original Poster1 point · 6 months ago

Thanks for helping, i looked into your questions and used them to find more information.

Truly grateful for helping me out :)

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Original Poster2 points · 10 months ago

Any advice ?

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I didn't personally find it hard to move out of support. I was an IT apprentice mostly doing 1st/2nd line support, sccm and abit of networking. Now i'm a network engineer with only two years of IT experience.

I personally think service desk is the best place to start for both technical and soft skills however you've got to ask for more work. I think after 6 months of support experience you've kinda done most things already, hardly any new experiences.

I've got a networking bias so i think the ccna is a great place to start, using packet tracer and gns3 (bit of learning curve for gns3 i found) to study will help. If you like server/windows stuff then 2016 then moving to some other higher microsoft cert would be cool maybe even vmware certs.

I think if you ask for more complex work or take more ownership of tickets then your bosses will be more impressed and you'll learn, its a win win.

Only one other thing I would suggest is finding a mentor if you can, I had one on the service desk and he helped me more than anything else in my career so far and his advice was fantastic.

Hope my advice is some what useful, i know it's pretty generic advice.

Typically IT workers(anything from deskside-infrastructure-programming) I've had experience with tend to be middle-upper class and well-educated(obviously not including large inbound helpdesk call centre type environments), once we leave school you can go on to university or a thing we call "tech"(your version of College I believe) which is where you specialise in a trade straight away, which usually offer IT diplomas and certifications in specific paths and takes 2 years to complete, most IT workers I've found tend to take this path because it gets you in to the field a lot quicker.

It's the same as every where when it comes to working, the dumb people won't progress technically(but will probably rapidly progress in a management role) and the intelligent folk will stay in a place for 2-3 years, get the experience and a certificate then jump to the next ship for 2-3 years and repeat until they've hopped their way in to a suitable role

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Ive had a different experience. I found most people with worked with have been working class however ive only worked in IT for two and bit years and at only two places.

I agree with your second statement. More you move around more exposure to different environments and technologies, it makes sense to work somewhere for 2-3 years then move on.

6

Going to brussels on saturday, couple of questions

Hi guys,

How much are the drinks in bars and is it common to tip when at a bar ? Any reasonably priced recommendations for a Saturday night out ? Anything else should my friends and I keep in mind whilst in Brussels?

Thanks in advance, looking forward to visiting and exploring brussels for the first time ?

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9 comments
1 point · 1 year ago

Good advice too. I was pointing him to the center probably because that's where 99% of tourists go, but saint gilles is definetly a good choice.

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Original Poster1 point · 1 year ago

Thanks for the advice. I had a great time and loved all the bars i went in. Specially scotts bar happy hour was good for a few cheap rounds.

No other bar will be full of as many expired bottles of beer, or American students on the pull. If you have an absolute must to go there, stay upstairs and only order from whatever is on tap, but you can do so much better in Brussels.

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Original Poster1 point · 1 year ago

Thanks for the suggestions, i went to delirium and it was okay abit busy

I'm from the UK, I am just finishing my apprenticeship now. I did a two year PROCOM advanced apprenticeship. It depends on your employer, I had great training and got to do every role in an enterprise IT department. (I'm basically going to rant about how good apprenticeships are)

I have a good understanding of cisco, general windows environment and tech support now.

Look at the employer, is it private or public company ? What do the company do ? Where is the training ?

I'm assuming you're doing A levels or a BTEC, and how much you think you know about IT and computing is a lot less than you think at that stage. I got good grades and I studied cisco as well at college but it's not the same as real life experience.

I would suggest, from my personal experience and my friends personal experiences, if you get an apprenticeship you'll learn loads, how massive the field is and job roles are different, even if they have same job title.

University is now going to be more expensive than ever, there's going to be loads of graduates with no experience or little competing the job market. If you can get good experience with qualifications and professional certs then you'll find it easier to get job. Alt career paths are worth looking at as a serious option and OU degrees are just as valued by employers as you can learn and work at the same time. Don't just read what people post on studentroom about degrees and apprenticeships.

Jobs roles and tasks are going to be different company to company and sector to sector. Just go on indeed and search job titles, look at the pay and responsibilities.

Summary: Depends on the apprenticeship and your experience, job titles don't mean much look at the experience you'll be gaining from those roles, degrees are good but not everything and you don't have to go to a red brick to get a good degree and earn good money.

Good luck with finding your career path, I struggled with that at 17 (20 now) and I hope this post, even though doesn't answer your question well, gives you some more information and things to consider.

My advice is removing "Built first computer at 17 and is continuing to run flawlessly 2 years later" from your CV, it doesn't come across as professional nor is it a skill.

Recent job experience bullet points aren't the best, the content is okay apart from the 'Unpaid experience' and 'Helps students and faculty...' for that part I would write something like 'I provided desktop support for students and faculty' and write in detail what type jobs you did. I don't know why you haven't put the work experience as a job as well because it is just as valid as your paid work.

You could format it better, there is a subreddit for this /r/sysadminresumes. Take a look over there at those CVs, you'll good examples of CVs.

You should write more about your education as well, your potential employer will be wanting to know about it as you lack a lot of IT experience.

PXE booting an OS isn't the easiest of tasks, you should write about what software you used to deploy it (e.g sccm or a wsus server).

Sorry - if I came across as a dick, it's hard writing good CVs and hope you find my advice useful. Good luck in your job search.

5

Bluetooth Helmets

Hi guys,

Has anyone got any recommendations for bluetooth helmets ? Do you prefer being able to listen to music and answer the phone whilst riding ?

Thanks in advance.

5
24 comments

I would really recommend looking at the local colleges, seeing if they do A+ and look at ccna as well. You can progress and get a HNC through the British Computer Society, its around £120 for the HNC as you only pay for the exam.

Helpdesk jobs are a great starting place for IT, you'll learn a lot.

5

Less of a question, more of a statement.

This might be useful for those in the UK, or those who want to access free online training material.

The Open University is offering free courses/training for all there subjects including IT; This includes Introduction to Information Security to Natural Intelligence.

I am guessing this is the wrong subreddit if you can put it on the correct subredddit.

I thought due to the high amount of promotion of self learning and education, this wouldn't be the worst subreddit to post this information on.

http://www.open.edu/openlearn/free-courses?subject_filter=651&level_filter=&duration_filter=&sort_by=mostpopular&per_page=25&subject=651&subject_1=651&subject_2=651&page=2

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3 comments

I am sure because of your degree despite not being related to computer networks directly, it shows a level of ability to learn, knowledge and intelligence so if you do get a CCNA or CCENT then you should be fine in gaining a junior role.

I personally enjoyed my CCNA R&S; it was really interesting. I would suggest studying and really learning the cisco material. Use Cisco packet tracer and play around with it.

Sorry about the ridiculous generic advice. I am just an apprentice in the UK who's has been working in IT for a year. As well so I don't have the best understanding of the American economy and industry needs.

You won't get anything other than second hand laptop or PC for that much.

You probably looking at £200-300 for a decent laptop for office products and to stream media.

Try looking at Chromebooks.

Original Poster1 point · 2 years ago

oops, left audio out of the post title!

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I've just read the post again, it was clearly about audio sorry haha.

0

Ideas of things to do

My friends and I have a night to kill in London city centre, anyone got any good ideas on what we can do this Saturday evening ?

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5 comments

Check the wiki! What area are you guys going to be in?

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Original Poster-2 points · 2 years ago

Lambeth, I am not sure what's around there really.

No, London's closed.

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Original Poster-1 points · 2 years ago

Well, that's rather disappointing.

It's used in networking protocols, so the Cisco IOS will have functions with said algorithm involved. If that's any help.

[deleted]
2 points · 3 years ago

It was purple.

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Oh, well I didn't write about it being blue thank god lol

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Well I wrote about it being purple. If someone has wrote about the colour and it was wrong, they'd still let you off for the understanding especially if it looks similar.

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Original Poster12 points · 3 years ago

I'm British, any good places you could suggest would be greatly appreciated! I need to get it covered as it is extremely inappropriate for my job

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Heart for Art in Manchester. There's going to be lot in London and if you live in the south east in Weymouth has some great ones.

Original Poster32 points · 3 years ago

As much as I would love to get it covered, and have attempted many times, I've yet to find a tattooist that will touch it. Some won't because it would be too difficult with the amount of black in it and some won't just because it's too hilarious to cover it!

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If you want it gone then I'd keep looking if your american look out of state, if your British like me then there's a lot places I've heard what specialise in this.

I am pretty shock people find this too funny to turn down money for, personally I'd have a laugh however still do it for the cash.

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