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1 point · 17 days ago

Check out AVST. Their CX-E product is has a hosted/cloud option. It's a solid product and they are great to work with.

2 points · 19 days ago

I agree with u/isochoric. But to answer your question, check out Genesys and Five9 (though not-so-big).

1 point · 1 month ago

For that price, why not move to a Cisco hosted solution?

Original Poster1 point · 1 month ago

EOL on the servers, they want 60K to replace. I should made an error above. Of those DID'd, only 75 will be used. Parking the others.

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1 point · 1 month ago

If you host in a Cisco partner's DC you'd be able to leverage all the benefits of moving to any of the solutions you mentioned but retain the features of Cisco and not have to re-train your end users. Also, several leverage unlimited domestic local and long distance so you can drop your carrier costs.

I sell Cisco HCS (hosted in our data centers) - so may be biased :)


Does anyone have any experience with, or feedback on, selling at AWS? I was approached by a recruiter and am intrigued by the opportunity, and have time set aside next week for a call. Glassdoor looks solid, but believe my territory to be a new market for them.


No but don’t hesitate to fully vet the opportunity. Even if you only stayed 3-4 years you’d be able to open a lot of doors in the enterprise cloud, data, analytics space with that experience.

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Original Poster1 point · 1 month ago

That's my thought...I'm not necessarily looking to leave my current position but it could be a nice challenge and momentum forward at this point in my career.

1 point · 1 month ago

I actually sell contact center software so work with CX leadership frequently, and my two cents are that if your reps are getting a bonus you should be as well. As you are responsible for managing and reporting on their metrics, and therefore impacting their performance, it would be typical (in my experience) for you to also get a bonus if they do.

3 points · 2 months ago

Where are you located in the city?

2 points · 2 months ago

I fill a spray bottle with 3T tobasco sauce for every 1/2c water and it works as a natural insecticide as well as keeping small animals away, that may be a good place to start.

7 points · 2 months ago

One of my previous colleagues was asked by their client to build extra funds (talking six figures) into a project to buy him Superbowl tickets, take him to the Masters, etc.

2 points · 3 months ago

I'm a bit confused, you mention cloud but also a BE4K which is on-prem. Can you clarify? Do you have premise equipment that your partner manages? I ask because I work for a partner, and with our Cisco cloud platform, you would still have access to CUCM where your admin rights would allow you to administer self care portal. The link you shared looks like you have end user rights only to the portal?

Original Poster1 point · 3 months ago

So the BE4K is on-prem. But in order to manage it I need to log into the online portal I referenced above. The system syncs with the cisco portal over the internet. I guess when I say "cloud" I'm strictly referring to the administration. We needed something on prem to handle a couple of local CO trunks.

We hired a company to set the system up for us. Once we sign off they will be handing the system off to us to manage. We'll use Cisco TAC for any support we need.

The portal is the only thing we've been shown. We were given a decent tutorial on all the moves/adds/changes we can do via this portal. Everything seemed to be going well until I brought up the question of multiple admins.

I asked what we're supposed to do if I'm on vacation and someone else needs to jump into the system? His suggestion was to use the 2 factor authentication recovery key (given to me when I set up my two factor auth) to set up google authenticator on my coworker's phone. Then when I return, do it again to get it back on my phone.

This is crazy! As soon as this system is added to my Cisco Smart account I'll be opening a ticket with them.

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2 points · 3 months ago

Thanks for the info, that all makes sense. Looks like one of the limitations of the BE4K platform. I don't have any suggestions for how to get around it, based on the link below, Cisco acknowledges only one portal admin per site.

3 points · 3 months ago

If I were you, I would go with the big company. They're likely better equipped with resources to enable you in prospecting and closing deals. Get that experience under your belt and you can go wherever.

8 points · 4 months ago

I live in MK. Great location for getting to downtown or the north side easily, and lots of great local spots in walking distance. Neighborhood is very active. Majority of homes are higher end real estate in the city, so well-maintained. Highly recommend joining the Nextdoor app to get acquainted.


My client has been in deliberation with their senior leadership for over a month now on a proposal we delivered to replace a large part of their IT infrastructure. We are the incumbent, and have a 15 year history with the customer, but it was a highly competitive situation, and the sales cycle was nearly 8 months. I am new on the account, but my manager has worked with them for all of the 15 years they have been our client.

They have made their decision, and let us know by sending a very straightforward email, asking our entire team to be available for a meeting this week to hear said decision. We're headed in tomorrow to hear- but what is your take on their approach? I can't imagine a client torturing themselves by calling in an entire team from their current vendor to tell them "no", but at the same time, because they have been a customer (of my bosses), perhaps they feel obligated?

Help me r/sales!


My spider sense says you lost the sale but they respect the relationship enough to tell you face to face, which is fairly rare. I hope i'm wrong-please update!

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Original Poster1 point · 4 months ago

You were right! Thanks for your perspective. We had a great conversation about other ways they can work with us on future projects so tough loss but not a shut door.

Why did you end up losing, if you don't mind me asking?

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Original Poster2 points · 4 months ago

On price - they went with a solution that is not enterprise-grade and will not deliver the features that we had positioned.

5 points · 5 months ago

We use (who recently purchased Rainking). It's fairly accurate and I like the org chart and business triggers functionality.

4 points · 5 months ago

As far as downtown goes, Evan Williams has what I would call a "boutique" distillery right downtown called the Evan Williams Experience. I have been several times and highly recommend. It's not like your traditional distillery tour, but a neat concept and still educational. As for places to check out, Rye is top notch, great bourbon selection and unique menu. Silver Dollar is just outside of downtown, fun atmosphere, and worth the Uber. My two cents...not from Louisville.

1 point · 6 months ago

Check out Smart Assist by Mutare.

1 point · 6 months ago

Check out Smart Assist by Mutare.

Original Poster4 points · 6 months ago

Thank you! I'm not IT, but I'm the guy that gets tasked with every odd problem before we bother them, so I'll pass it up the chain. I'm guessing it's software we can install on them?

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3 points · 6 months ago

You've got it. The software has a lot of great mass notification features to leverage beyond just the phones though. I've hooked several customers up with them for a demo and it's impressive every time.

Singlewire Informacast does this via an internet feed. There's some details here-

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3 points · 7 months ago

One thing to note, I believe the phone broadcast features are only compatible with Cisco. Otherwise, awesome product, highly recommend a demo if interested.

Original Poster1 point · 7 months ago

This Cisco-only limitation is really annoying.

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1 point · 7 months ago

Check out Mutare. I've only deployed them for healthcare-related solutions but their mass notification may be able to accomplish what you are looking to do.

5 points · 8 months ago

My advice would be to think long and hard about what's more important to you in the short term as well as long term. Sure you may be missing out on happy hour a few nights a week, or off your workout routine, but as is typical with sales, the hard work you put in early in your career will pay dividends down the road. I realize it's challenging that your friends have more traditional work schedules, but it sounds like you have an opportunity to really jump start your career if you continue putting in the effort.

The best thing you can do is find time to prioritize the things that keep you in the right headspace. It sounds like working out is important to you, so can you fit it in at lunch? Can you move your prospecting to later in the evening before bed and enjoy your evenings more?

While you could definitely find an 8-5 entry level sales job, consider if it's going to reward you in the long run and be personally fulfilling.

Original Poster1 point · 8 months ago

Thank you very much for the response.

My boss was a rep for 4 years before being promoted to manager, and managers make over 6 figures. The CEO told my class during a presentation that they look to hire managers before they make 120k. So that gives me an idea of the kind of money I can make if I keep up the grind.

What I want short term is to move out and get a nice car and be debt-free and self sufficient. This is not realistic because I live in a large Canadian metropolitan area where I could realistically only afford a tiny room in a far-away neighborhood. I am living with my dad, who also works in IT sales (different field) and he is planning on staying in the city for the next 6 years ish before moving away to retire. My dad lives 10 minutes away from my job. Which is a fucking dream.

Long term is what I am focused on. Sure, I can make descent money and party and buy stupid junk and go on vacations with friends. But I think that focusing on my work now will pay dividends down the road. A lot of the senior and executive sales people are much more relaxed and happy.

I realize most of my response is irrelevant and really just a provoked train of thought form your answer. I needed this and genuinely thank you for that.

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1 point · 8 months ago

The beauty of talking to strangers on the internet :)

You'll figure it all out, keep your long term goals in mind, but don't let them overwhelm you as you've got time on your side. Have fun, save some money, maintain a job that allows for both, and you'll end up where you're supposed to be.


My boyfriend (30) and I (29) have committed to start saving for our future house in January. Our goal is to have approximately $50k for a downpayment by mid-2019. I realize that's aggressive, however we both have jobs and a financial situation that makes it feasible. Anyways, we've discussed a few options and looking to the smarts of personalfinance for advice. Our first thought is a high-interest savings account, but after doing the math (1.25% over 18 months), there really is no substantial gain, but also no risk. The other option is opening a Roth (or separate Roths since we aren't married) and when we are ready, pulling out our initial investment for the down payment. This leaves us with a bit more risk, but also greater earning power. Thoughts on those two options, or anything else we haven't considered?


When is the wedding? I say this because buying a house with someone you're not married to is incredibly financially risky.

Regarding saving for a house purchase in mid-2019, a savings account is your best bet. Putting it in the stock market is a ton of risk for this sort of a time span.

If the purchase happens before you two are married, then one of you should be the owner with the other renting. That's thee only way things don't get really ugly if the relationship doesn't last (marriage is no guarantee, but divorces happen a lot less than break-ups, and you have more rights when dissolving a marriage than in a break-up).

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Original Poster2 points · 8 months ago

We've been leaning towards the savings account option, I would just like to see our money working more for us (with minimal risk, which doesn't exist!). I don't disagree with the marriage comments, will definitely be keeping that in mind.

2 points · 9 months ago

Enterprise tech - $60k base + 15% commission (on GP). Base is low, but commission is uncapped and no quota. Have the option to move to straight 25% commission, still uncapped.

2 points · 9 months ago

My boss acknowledged to our whole team at the beginning of November that if we didn't have any deals that were close to closing, we weren't going to close much more the rest of the year. Her advice was to focus on our 2018 plan and getting organized as the year winds down. My colleagues have been spending the time refining their prospecting lists, cleaning up CRM, and educating themselves on the technology they plan on focusing on in the new year. I know it's challenging to deal with the lack of activity, but like u/Sammishy said, play the numbers game. It was hard to get myself in that mentality, but it's rarely let me down.

3 points · 10 months ago

Congrats on the new job! My first job out of college was selling exactly what you will be (I worked for a distributor headquartered in Chicago). I spent 2.5 years there, and would have stayed longer but the availability of moving to an outside role wasn't there so I ended up leaving. A couple pieces of advice: stay focused on your customers! As long as you keep them at the forefront and make sure they are taken care of and happy, everything else will fall into place from there. Second, don't be afraid to ask questions and look "dumb." The best thing you can do is get comfortable admitting that you don't know the answer but that you will find it. Get to know the resources your company has for you, it's a LOT to learn and impossible to know everything!

To answer your commission question, I obviously wasn't in the role long, but I made approximately $12-15k in commission once I built my business up. A few of my colleagues who had been there awhile and had all the bigger accounts were making close to $90k total as inside reps.

I loved that job, the customers, and learning the industry in general. Ultimately, it set the stage for me to move into enterprise tech sales. Have fun and good luck!

That's the one.

2 points · 10 months ago

I'm a little late to the game here, but I go to LensCrafters at Glendale and see Dr. Elaine McGrath. I've been going there for a few years and she is excellent and has taken great care of me (emergency appts and other in-between appointment needs). Highly recommend!

A couple of other suggestions on Mass Ave for a patio option (or if it's too chilly, just great cocktails) are Livery and Mesh. Both owned by the same restaurant group and great dinner spots.

Cake day
October 9, 2017
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