I heard him talking about this on a "live with larry" podcast. They both seem self righteous and cocky. That's okay they though, they are successful small business owners in the aquarum trade. Maybe I'm just jealous!
Keep it up guys, we need more successful small businesses in the hobby!
Yeah... I mean on one hand, good for him for being successful, but on the other, acting like that toward fellow hobbyists is making me not really want to visit his shop in the first place (I live an hour or two south of where he's located so I'd have to make a special trip or go out of my way to stop there while in the chicago area. There are quite a few places up that way though so he's far from the only option.
I don't know anything about his hostility towards basement sellers but i understand the points he made on the podcast. As a legitimate business he has significantly more overhead than the guys selling out of their basements. Makes it hard to stay competitive in a business that anyone where a buck and a basement can get something going.
I would assume most of their business is structured around maintenance accounts.
I know where I am from the LFSs are quick to dismiss the folks selling out of their homes.
Yeah my issue is more that he seems pretty hostile toward people like that. As a potential customer, I see him and the basement sellers both as small business owners trying to make a buck. I'd go somewhere like his store for more knowledgeable employees hopefully, equipment and supplies, and the ability to get special corals or fish ordered, and someone selling out of their home for better deals. I guess I just feel like as a business owner, you knew you were getting into this at the start, and should understand that someone will always be undercutting you but that you should be above insulting them or their own operation. A lot of people just want a little side business