Currently I work for a TAC and I'm a bit shy about asking a lot of what seem like stupid questions. I feel a little slow coming up to speed with the customers network/setup and feel dumb asking a lot of "could you repeat that" or "can you explain
x again". When you're calling a TAC, how much patience do you have for the representative on the other end?
I feel like at the moment, being too shy to ask these "dumb" questions is only making it harder for me to help solve customer issues.